General Company Description
We are a very young company with lots of knowledge and experience. It started by recognizing a need in the industry and looking at different options on how to assist manufacturers and assist their dealership network. Coda offers a solution to the technical need to your dealerships via its Bilingual Technical Support Call Center.
Our Mission:
Coda Bilingual Technical Support Call Center is dedicated first and foremost to providing the highest quality of technical support services to meet the needs and demands of our clients. This will be realized by continuous communication and transparency between management, employees and customers, and by ongoing improvement of processes, systems, and technology. Our service to dealerships, manufacturers and suppliers will assist their after-sale department and help increase efficiency of your resource people.
Our Experience:
Coda Bilingual Technical Support Call Center team of subject matter and skill based experts provides an extended knowledge and experience to offer the highest level of assistance to your dealership personnel. Our combined experience provides over 80 years of knowledge for your support.
Our Goals and Objectives:
Our main objective is to achieve customer’s satisfaction by supplying an excellent technical support and increasing efficiency at the Manufacturer / Supplier and your dealership network level. This will be achieved by reaching our short and long term goals.
Short Term Goals:
- To properly identify your needs as well as your dealership network’s needs and adapt our service to your requirements.
- To develop quality relationship between our employees and our clients.
- To set and continue to set high standards of professionalism.
- To focus our work with your satisfaction in mind.
- To secure strategic partnership agreements and co-sponsorship to increase potential for success.
Long Term Goals:
- To establish and maintain relations with our customers.
- To work cooperatively with educational institutions, manufacturers and suppliers to continue develop and train our employee to stay ahead of technical changes within the industry.
- To have a profitable and sustainable expansion, therefore ensuring a continuity of service to your company.
Products and Services
Products:
We offer an excellent Bilingual Technical Support to your French and English retailers within your dealership network. All of our representatives are fully bilingual in these languages. We are also planning to add a Spanish Technical Representative in a near future.
Industries:
- Farm Equipment: We offer full technical support to Farm Equipment Industry. We understand the need of your customers and the urgency when times come these units may need servicing.
- Forestry Equipment: We also understand this industry and the need to keep your customers’ equipment operational. We have one technician specialized in this industry.
- Truck and Construction Equipment: We have a technician trained in this type of equipment that can give an excellent support from our technical support call center.
- Lawn and Garden Equipment: Although the urgency does not seem to be of the same level as professional equipment, these units are still reflection of your brand. A rapid and efficient technical support from our Technical Support Call Center to assist your dealership network will ensure your customer satisfaction.
- Small Engine and Recreative Equipment: We have trained staff to assist your dealership network with your small engine equipment needs.
