Company
Coda’s Multilingual Technical Support Call Center is dedicated first and foremost in providing the highest quality of technical service support services to meet the needs and demands of our clients. This will be realized by continuous communication and transparency between management, employees and customers, and by ongoing improvement of processes, systems, and technology. We are making a positive difference in the marketplace. Our service to various enterprises, manufacturers and suppliers will assist in all sectors and/or departments to increase efficiency within your pool of resource personnel.
Products
Our Multilingual Technical Support Call Center is an excellent technical support service to clients within their dealer network, offered in English as well as in French, and upon your request, the language of your preference.
Industries:
- Farm Equipment:We offer full technical support to the Farm Equipment Industry. We understand the needs of your customers and the urgency when their unit is down and/or requires immediate assistance.
- Forestry Equipment: We also understand this industry and the need to keep your customers’ equipment operational. We have technicians specialized in this industry.
- Truck and Construction Equipment: We have technicians trained in this type of equipment; therefore, your needs for assistance will be met.
- Marine Equipment: No matter the engine size, or be it work ship or pleasure craft, above or underwater repair; we have a specialized, trained technician in this field to assist you with any needs.
- Lawn and Garden Equipment: Although the urgency does not seem to be of the same level as professional equipment; these units are still a reflection of your brand. Prompt and efficient technical support from our Technical Support Call Center to assist your enterprise’s network will ensure your customer’s satisfaction.
- Small Engine and Recreative Equipment:: We have trained technicians to assist your enterprise’s network with your small engine equipment issues and needs.
- Mining and Industrial Equipment: We have specialized, trained technicians to assist you with any issues. Upon request, an onsite visit can be arranged.
Technical Support
Coda Technical Support Call Center offers four levels of technical support:
- Level 1: To collect the customer’s basic information, to determine the customer’s problem and to identify the available solutions to resolve the issues.
- Level 2: To provide more in-depth technical support. Wherein a situation requires a higher level of experience and/or knowledge of specific equipment or issues.
- Level 3: To provide high-end support from an expert on specific equipment. At this point, more complex and in-depth research may be required, your staff’s assistance may be needed at this time.
- Level 4: To provide an on-road solution; therefore, a professional will travel to the site of the down unit/equipment. This level of support is offered on a case-by-case basis.
Features and Benefits
- Personnel – We hire personnel with the qualifications needed and required to professionally handle situations over the phone, to actively and attentively listen to your requirements and concerns; therefore, insuring customer satisfaction. Eliminating the burden of hiring, compensating for sick time, job training, education/upgrades and other staffing issues.
- Hours of operation – We have the flexibility to adjust our hours of operation to accommodate any and all of your customers worldwide.
- Change in economy – In the event of an economic downturn, where customers may be keeping their older units longer; therefore, creating a downward spiral on equipment sales. A crucial time, where customer service and satisfaction will be high on your agenda; the technical support available to assist you will also ensure customer satisfaction and Brand Loyalty.
- Quality of our service – Our service is personalized, professional, and efficient; therefore, our professionalism will reflect on your brand.
- Reporting – To enable you to followup on any submitted work, to survey the progress on submitted works; a report can be prepared and supplied to you as per your needs and/or requirements.
Confidentiality
Each of our representatives are professionals and bound to a confidentiality and non-disclosure contract. This ensures that no situation is discussed outside of our work organization.
Pricing
We will tailor our services to meet your specific needs and requirements; upon analysis and review of those requirements; we will be better equipped to prepare and submit you a quote. Our primary goal is to give you a professional and precise pricing for services offered; therefore, reinforcing our commitment to your enterprise and it’s needs and requirements.
